Last updated: 8 August 2026
ElfBarDXB.ae (“we,” “us,” “our,” or the “Website”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights, in line with applicable UAE data protection regulations (including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data). By using this Website, you agree to the collection and use of your information as described here.
1. Who We Are
ElfBarDXB.ae is operated by Elfbar DXB, based at Jumeirah Village Circle (JVC), Dubai, UAE. For privacy-related questions, contact us via WhatsApp at +971 52 781 8834.
2. Age Requirement
This Website and the products sold on it are intended for individuals aged 18 and above only, in line with UAE vaping regulations. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly.
3. Information We Collect
We may collect the following types of information when you use our Website or place an order:
- Contact details: name, phone/WhatsApp number, delivery address, and email (if provided)
- Order information: products purchased, order value, payment method, and order history
- Age verification data: ID type and confirmation of age eligibility, collected at checkout or delivery
- Payment information: processed securely through our third-party payment gateway; we do not store full card details on our servers
- Technical data: IP address, browser type, device information, and browsing behaviour on our Website, collected via cookies and similar technologies
- Communications: messages you send us via WhatsApp, contact forms, or other channels
4. How We Use Your Information
We use your personal data to:
- Process and deliver your orders, including verifying your age at checkout and delivery
- Communicate with you about your order status, delivery updates, and customer support
- Process payments and prevent fraudulent transactions
- Improve our Website, products, and customer experience
- Send you promotional offers or updates, where you have opted in (you can unsubscribe at any time)
- Comply with our legal and regulatory obligations under UAE law, including tobacco/vape control and consumer protection regulations
5. Legal Basis for Processing
We process your personal data on the following bases: to perform our contract with you (fulfilling your order), to comply with legal obligations (e.g., age verification for vape sales), for our legitimate business interests (fraud prevention, service improvement), and, where applicable, with your consent (e.g., marketing communications).
6. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Delivery and courier partners, to fulfil and deliver your order and verify age at the point of delivery
- Payment processors, to securely process your transactions
- Service providers, such as website hosting, analytics, and customer support tools, who are bound by confidentiality obligations
- Regulatory or law enforcement authorities, where required by UAE law
We do not share your personal data with third parties for their own independent marketing purposes without your consent.
7. Cookies
Our Website uses cookies and similar tracking technologies to improve your browsing experience, remember your cart, and analyse site traffic. You can control or disable cookies through your browser settings; note that some features of the Website may not function properly if cookies are disabled.
8. Data Security
We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or regulatory requirements (such as maintaining sales records related to age-restricted products).
10. Your Rights
Subject to applicable UAE data protection law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to our legal retention obligations
- Withdraw consent to marketing communications at any time
- Object to certain processing of your data
To exercise any of these rights, contact us via WhatsApp at +971 52 781 8834.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- WhatsApp: +971 52 781 8834
- Address: Jumeirah Village Circle (JVC), Dubai, UAE
