Last updated: 8 August 2026

At ElfBarDXB.ae, we want you to be happy with your order. This policy explains how returns, exchanges, and refunds work for products purchased on our Website.

1. Return Window

  • You may request a return within 7 days of the date your order is delivered.
  • Return requests made after 7 days from delivery will not be accepted.
  • To start a return, contact us via WhatsApp at +971 52 781 8834 with your order number and reason for return.

2. Return Conditions

Because we sell vaping devices and e-liquid products, returns are subject to strict health, safety, and hygiene conditions:

  • The product must be unopened, unused, and in its original sealed packaging, with all seals, wrapping, and Digital Tax Stamp intact.
  • Opened, activated, used, or partially used disposable vapes cannot be returned or exchanged, except where the item is defective or faulty (see Section 4 below).
  • The product must be free of any damage not related to a manufacturing defect.
  • Proof of purchase (order number, receipt, or invoice) is required for all returns.

3. Non-Returnable Items

The following cannot be returned under any circumstances, in line with UAE health and safety regulations on vaping products:

  • Any disposable vape or e-liquid that has been opened, unsealed, or used
  • Products without their original Digital Tax Stamp
  • Clearance, promotional, or final-sale items marked as non-returnable at checkout

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, faulty, or different from what you ordered:

  • Contact us via WhatsApp within 7 days of delivery with your order number and clear photos/video of the item and packaging.
  • We will review your claim and, if approved, offer a replacement or refund, at our discretion.
  • Please do not use or activate a device you intend to report as defective, as this may affect our ability to verify the fault.

5. How to Request a Return

  1. Message us on WhatsApp at +971 52 781 8834 within 7 days of delivery, including your order number and reason for the return.
  2. Our team will review your request and confirm whether the item qualifies under this policy.
  3. If approved, we’ll advise how to send the item back to us, or arrange collection where applicable.
  4. Once we receive and inspect the returned item, we will notify you of the outcome (refund/exchange/rejection).

6. Refunds

  • Approved refunds will be processed to your original payment method (or as store credit, where agreed) within 5–10 business days of us receiving and inspecting the returned item.
  • For Cash on Delivery orders, refunds will be issued via bank transfer or store credit, as arranged with our team.
  • Original delivery charges are non-refundable, except where the return is due to our error (wrong or defective item sent).
  • Any return shipping cost, unless the item is defective or incorrect, is the customer’s responsibility.

7. Exchanges

If you’d like a different flavour or product instead of a refund, let us know when you request your return — we’re happy to arrange an exchange where the original item meets the return conditions in Section 2, subject to stock availability.

8. Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has been dispatched for delivery, it can no longer be cancelled and will instead follow the return process above upon delivery.

9. Contact Us

For any questions about returns, exchanges, or refunds, reach out to us:

  • WhatsApp: +971 52 781 8834
  • Store Address: Jumeirah Village Circle (JVC), Dubai, UAE