Last updated: 8 August 2026
This Shipping Policy explains how we process, dispatch, and deliver orders placed on ElfBarDXB.ae. By placing an order with us, you agree to the terms below.
1. Delivery Options & Charges
We offer the following delivery methods:
| Delivery Method | Estimated Time | Charge |
|---|---|---|
| Express Dubai | 1–2 Hours | AED 30.00 |
| Normal Dubai | 4–6 Hours | AED 20.00 |
| UAE Courier | Within 12 Hours | AED 25.00 |
| Local Pickup | 1–2 Days (collect from store) | Free |
- Express Dubai and Normal Dubai are available for addresses within Dubai only.
- UAE Courier covers delivery to other Emirates (Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain).
- Local Pickup allows you to collect your order from our Jumeirah Village Circle (JVC), Dubai location once it’s ready — you’ll be notified via WhatsApp when it’s available for collection.
Delivery charges are calculated at checkout based on the option you select and your delivery address.
2. Order Processing
- Orders placed and confirmed before 11:00 pm are processed the same day; orders placed after this time will be processed the next business day.
- You will receive order confirmation and delivery updates via WhatsApp at the number provided at checkout.
- Estimated delivery times listed above begin from the point your order is confirmed and payment is verified, not from the time the order is placed.
3. Age Verification on Delivery (18+)
- All orders contain age-restricted vaping products. Our delivery agent will require the recipient to present a valid, original government-issued ID (Emirates ID, passport, or driving licence) confirming they are 18 years or older before handing over the order.
- We cannot deliver to, or leave orders with, anyone who cannot provide valid proof of age at the time of delivery. If age cannot be verified, the order will be returned to our store, and any applicable delivery charge will not be refunded.
- Orders cannot be left at the door, with a neighbour, or with building security/reception. A person aged 18+ must be present to receive and sign for the delivery in person.
- For Local Pickup, the same ID and age verification requirement applies at our store.
4. Delivery Areas
We currently deliver across all seven Emirates of the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery method availability may vary depending on your exact location — Express and Normal Dubai options are limited to Dubai addresses, while other Emirates are served via UAE Courier.
5. Delivery Attempts & Missed Deliveries
- Please ensure someone aged 18+ is available at the delivery address during the estimated delivery window.
- If our delivery agent is unable to reach you or complete the delivery, we will attempt to contact you via WhatsApp to reschedule.
- Repeated failed delivery attempts due to unavailability or failure to provide ID may result in order cancellation, with delivery charges non-refundable.
6. Delays
While we aim to meet the estimated delivery times listed above, actual delivery times may vary due to traffic, weather, high order volumes, incomplete/incorrect address details, or circumstances beyond our control. We will keep you informed via WhatsApp if there is a significant delay to your order.
7. Order Tracking
Once your order is dispatched, you will receive delivery updates via WhatsApp. For any questions about the status of your order, contact us on WhatsApp at +971 52 781 8834.
8. Damaged or Incorrect Orders
Please inspect your order at the time of delivery where possible. If you receive a damaged, defective, or incorrect item, notify us via WhatsApp within [e.g., 24 hours] of delivery along with photos/video of the item, so we can resolve it in line with our Returns & Refunds Policy.
9. Contact Us
For any shipping-related questions, reach us via:
- WhatsApp: +971 52 781 8834
- Store Address: Jumeirah Village Circle (JVC), Dubai, UAE
